Help
Frequently asked questions
Orders & shipping
How long does my order take?
Most pieces are made to order and ship within [X] business days. Custom pieces take about [3 to 5] weeks after you approve the render.
Is shipping insured?
Yes. Every order ships free, fully insured and signature-required.
Do you ship internationally?
[Yes/No, and to which countries.]
Returns & warranty
What is your return policy?
[Exact policy: window, condition, exclusions for custom and engraved pieces, who pays return shipping. Must match the policy page word for word.]
What does the lifetime warranty cover?
Manufacturing defects for the life of the piece. [Add exclusions and how to make a claim.]
Can I resize my ring?
[Resizing policy and cost.]
Diamonds & materials
Is your gold solid?
Yes. Every piece is solid 14k or 18k gold. We don't use plating, vermeil or hollow construction.
Are your diamonds natural or lab-grown?
We sell both. Every listing states which it is, and lab-grown diamonds are always disclosed as lab-grown.
Are your diamonds conflict-free?
Yes. Our natural diamonds are sourced in compliance with the Kimberley Process and the System of Warranties.
Payment
Do you offer financing?
[Financing partner and terms, if offered.]
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted, PCI-compliant checkout.
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Real answers from a real jeweler.
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